Website Manager

Warner/ASG

News Detail

8

Jan, 2020

Important Announcement regarding Website Changes and Registration Fees

Dear Valued Customer,

Blue Sombrero our website managing company notified us last month that Dick’s Sporting Goods would no longer be sponsoring the site; Sports Connect had acquired the company and there would be some minor changes to the site.  There were some cosmetic changes made to the site in early December, the actual transaction processing changes did not take effect until January 1, 2020. 

Effective, 1/1/2020 Sports Connect began charging a $3.00 service fee per transaction.  The original communication from the company indicated the service fee would be at point of registration.  However, after reviewing this past week’s registrations and payments I have called and spoken with the company for clarification.  There will be a $3.00 service fee for all transactions, each time you access you account to register, make a payment, including making installment payments.

We are very unhappy with the way this transition was communicated and handled.  Our administrative staff is currently researching other website platforms. We hope to launch a new more efficient and cost-effective website in early May.  The process to recreate and launch a new site will be very time consuming and labor intensive.  Unfortunately, this does force us to continue using the current site through the Spring season.

Upon reviewing the new fees, in order to be cost conscious for our customers, we have amended our company protocols regarding online registrations and charge add-ons.  Effective today, all email requests to be registered for a program will be followed up with a personal phone call, if payment can be taken over the phone at time of registration, the transaction is considered one transaction and will be charged $3.00.  Otherwise, you will be charged $3.00 for registering and $3.00 when you login to make your payment.

All training shirts, spirit wear and equipment will be processed and charged through our company merchant account.  We will no longer be using the website as a charge add-on and payment option.

Some additional recommendations for using the new site:

If possible, you should register all participants for multiple programs under one order.  The fee is assessed per transaction not per registration.

Make payment at time of registration, again this would only constitute one transaction.  All check payments will be charged the additional $3.00 when we post to your account.

Reminder when you elect to use a payment plan there will be a $3.00 service fee each time you make a payment.

In closing, we cannot emphasize our disappointment in the way Sports Connect elected to handle these changes, we are actively working to find a more economical and efficient website platform.  We appreciate your patience and understanding.  If you have any questions, please do not hesitate to give us a call.

 

Sincerely,

Cyndi Boswell

Warner Soccer / ASG Operations Director

Contact

Warner/ASG - est. 1989
1680 Metropolitan Circle 
Tallahassee, Florida 32308

Phone: 850-386-3866
Email: [email protected]

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